Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept secure payments through Shopify Payments, including:

  • Credit/debit cards (Visa, MasterCard, American Express)

  • Apple Pay

  • Google Pay

    Do you offer "Buy Now, Pay Later"?

    Yes! We offer flexible payment options with Klarna, allowing eligible customers to buy now and pay later. Klarna availability depends on your location and eligibility.

 All transactions are encrypted for your security.

2. Do you ship internationally?

Yes! We ship to the United States, European Union, and other eligible countries. Shipping rates are calculated at checkout.

3. How long does shipping take?

Orders are processed within 1–2 business days and delivered in 5 to 10 business days, depending on your location.

4. Will I receive tracking information?

Yes, you will receive a tracking number by email as soon as your order is shipped.

5. Can I return a product if I’m not satisfied?

Absolutely. You have 14 days from the date of delivery to return your item, as long as it is unused and in its original packaging. Contact us at [your email] to initiate a return.

6. Who pays for return shipping?

Return shipping costs are the customer’s responsibility, unless the item is defective or we sent the wrong product.

7. When will I get my refund?

Once we receive and inspect the returned product, refunds are processed within 5 to 7 business days.

8. Is shopping on your website secure?

Yes. Our site is powered by Shopify, which uses SSL encryption and secure payment gateways to protect your personal and payment information.

9. How can I contact customer service?

You can reach us anytime via email at: adamequipement.group@gmail.com. We usually respond within 24 hours (business days).

10. Can I change or cancel my order after placing it?

If your order hasn’t been shipped yet, we may be able to change or cancel it. Please contact us as soon as possible at adamequipement.group@gmail.com